Frequently Asked Questions

Who can use this site?

Anyone can use it!

 

How much does it cost?

We are currently offering a discount off our standard transaction fees! Renters are currently charged a transaction fee that is 3% of the rental fee. You see your fees before finalizing the transaction, so there are no surprises. To better understand how the fees are collected, check out our How It Works page.

 

What payment methods do you accept?

We accept all major credit cards. Renters must provide at least one credit card. That's it! Check out our How It Works page for more detail.

 

How concerned should I be about my gear getting broken, lost, or stolen?

Our Gear Protection Plan addresses instrument and equipment damage, loss and theft incidents that might be experienced by our users. It is applied automatically to any gear listed for rent. Learn more here.

 

What if the gear is worth more than $50,000?

If you have rented gear that is worth more than the limit of our Gear Protection Plan, we may want you to take advantage of Escrow.com or other escrow services to provide additional protection for your transaction by requiring a security deposit. We do not endorse any particular escrow agent, so do some research and use the one that you think will work best for you.

 

How do I know if you are trustworthy?

The rating system allows renters to rate and leave feedback about their transactions and interactions on the site. The ratings and feedback may provide useful references if you're unsure about the reliability.

 

What if I have a question or a concern that's not addressed by the materials on the website?

We want your GearLode experience to be a great one. If you have any concerns or questions, or just want to give us feedback, please contact us using the site's "Contact Us" page.